If a passenger is treated so rudely by the captain the she refuses to get on the plane, what is the appropriate level of escalation for filing a complaint?
The passenger was my mother on a flight today from ICT to DEN. I have spoken with Frontiers customer service and the on-call phone for the flight desk. Although everyone has been very polite they have also admitted very little access to Republics flight dept.
I plan to file a formal complaint and cc the asst chief at Frontier. Is this too much? Too little? What should I expect from the airlines? An apology would be nice from the capt but if his actions today are any indication, I expect him to refuse to admit fault.
Any input is appreciated.
The passenger was my mother on a flight today from ICT to DEN. I have spoken with Frontiers customer service and the on-call phone for the flight desk. Although everyone has been very polite they have also admitted very little access to Republics flight dept.
I plan to file a formal complaint and cc the asst chief at Frontier. Is this too much? Too little? What should I expect from the airlines? An apology would be nice from the capt but if his actions today are any indication, I expect him to refuse to admit fault.
Any input is appreciated.